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The Importance Of Listening To Your Client Even If You Think You Know What They Want – Caesar Ruiz

February 6, 2019

In this episode Caesar Ruiz from Grason Construction shares the importance of client interaction, documentation, and contracts. In this episode, he offers concrete advice that has taken him from Car Salesman to CEO of Grason Homes in Fountain Valley, California.

Among many other things you’ll learn:

  • How he backpacked around the world
  • Why you must have everything written down in contracts
  • Customer service must be optimal!
  • Never pick up a rattlesnake
  • Why you should learn every aspect of your trade
  • You must listen to your what your client is really saying.
  • And so much more!!

The best advice he’s ever been given comes from his mother and simply says, “Be kind. Treat people the right way. Have integrity. Do the right thing.”

Caesar says that if you do these simple things like listen to your customer, be kind, know your trade, and do the right thing… your contracting business will be a success.

The Protractor Tip is brought to you today by AFT Construction. In this tip Brad Leavitt shares the importance of forecasting your schedule. This is so important for the success of your contracting company.

As always please share this podcast with other contractors who want to be inspired, motivated, and educated to run a better contracting company.

Thanks so much for joining us today!

Check out our LIVE podcast at the IBS Store in Vegas this year!!

#Protractors – Making a Difference!

Filed Under: All Podcasts, Featured Guest Tagged With: Caesar Ruiz

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