We tend to think of business success along the metric of money and generated revenues. Construction contractors are too often caught up by the vanity of the top line revenue. Top line revenue is the easiest to understand as it’s the first line on your profit and loss statement – your revenue is what clients […]
About Janice Stitzer
Why a Construction Business Coach Has Been Essential for Our Growth
Like many other ambitious business owners in the trades, I was finding myself overwhelmed and consumed by the endless stream of details required to run a roofing company. Days often seemed like unending series of decisions and tasks that were mine alone. Now bear in mind that Kelly, my husband and business partner, also had […]
Why Contractors Need to Deliver on the Customer Experience – Not Just a Quality Product
The customer experience is the new product. Today’s homeowners are evaluating contractors on the quality of experience not just the quality of the product. Why construction contractors are falling short on delivering a positive customer experience? As contractors, we’re not just building and delivering a project, we must build a relationship with the customer. When […]